Shipping & Returns

 

ALL ORDERS REQUIRE AN ADULT SIGNATURE UPON DELIVERY

All orders are shipped within 48 hours Monday – Friday 10am – 4pm.

Carriers

We use the USPS to deliver our orders:

Order Tracking

A tracking # is provided by Pitney Bowes Smart Postage, You will receive an email with the tracking information from Pitney Bowes Smart Postage.

Shipping Rates

The rate charged for the shipping of your order is a set rate. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item 
within 30 days of your purchase.

  1. Please email truevaporinc@yahoo.com to request a refund.
  2. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

E-Liquid bottles with more than 5% used will not be eligible for return.

Merchandise that has been altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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