NO CASH REFUNDS
EXCHANGE OR STORE CREDIT ONLY
Exchanges will only be made for known manufacturer defects. Exchanges must be within 30 days of purchase with your receipt and original packaging for possible.
Exception to the 30 days
Burners/Coils will only be exchanged 7 days from purchase date only in the event that there is a known manufacturer defect. We will not exchange Burners/Coils that burn up due to user error.
NO COILS OR PARTS WILL BE EXCHANGED OR REPLACED IF YOUR SETUP & E LIQUID WERE NOT PURCHASED FROM TRUE VAPOR, INC.EVEN IF YOU PURCHASED THE WRONG PRODUCT, FOR SAFETY AND QUALITY CONTROL PURPOSES WE DO NOT EXCHANGE OR GIVE STORE CREDIT FOR THE FOLLOWING PRODUCTS:
- Any product not purchased from True Vapor, Inc.
- E Liquid
- CBD Products or Delta 8
- Clearance or overstock sale items
- Gift Certificates
- Any Merchandise that has been altered or show signs of abnormal wear and tear
Please contact us to discuss your refund options or if you have more questions.